Pretty Green S.L. — Privacy Policy   

The data controller is: 

Company name: Pretty Green S.L. 

CIF: B16551434 

Contact email: info@prettygreen.life 

Telephone: +34 672 355 103 

Jurisdiction: Ibiza, Illes Balears, Spain. 

For data protection enquiries, please contact: 

Data Protection Contact Email: info@prettygreen.life 

Pretty Green S.L. may collect and process the following categories of personal data:

• identification details, such as name, surname, nationality, date of birth, passport or ID details, and legally required guest registration information;
• contact details, such as email address, telephone number, address and WhatsApp contact details;
• booking details, such as property booked, stay dates, number of guests, reservation code, payment schedule, guest preferences, arrival details and departure details;
• payment and billing information, such as payment status, invoice details, bank transfer details, payment method and transaction records;
• guest communications, including emails, WhatsApp messages, booking platform messages, support requests, complaints and service requests;
• guest preferences, such as transport needs, concierge requests, cleaning preferences, dietary information where voluntarily provided and special requests;
• website and technical data, such as IP address, browser type, device information, website activity, cookies and analytics data.
  

Pretty Green S.L. may process personal data for the following purposes:

• managing enquiries, bookings, payments, invoices, deposits and reservations;
• providing accommodation and guest services;
• arranging check-in, check-out, guest communication and property access;
• complying with legal obligations, including Spanish guest registration requirements;
• managing security, damage deposits, guest conduct, complaints, incidents and disputes;
• providing guest support, local recommendations and requested concierge services;
• sending operational messages about the booking or stay;
• sending marketing communications where the Guest has consented or where otherwise permitted by law;
• improving our website, guest experience, services and internal operations;
• protecting the rights, property, safety and legitimate interests of Pretty Green S.L., guests, property owners, staff, suppliers and neighbours.
  

Pretty Green S.L. processes personal data where one or more of the following legal bases applies: 

• performance of a contract or steps prior to entering into a contract;
• compliance with legal obligations;
• legitimate interests, including booking management, property management, security, fraud prevention, dispute handling and guest service improvement;
• consent, where required, including certain marketing communications or optional data uses;
• protection of vital interests, where relevant in an emergency.
  

Guests and all members of the Guest’s party must provide the information legally required for traveller registration before or at check-in. 

Pretty Green S.L. will collect and process guest identity information only where necessary for legal compliance, booking management, security, payment administration, accommodation management or guest registration. 

Failure to provide legally required guest registration information may result in refusal of check-in or termination of the stay, without refund where permitted by law. 

Pretty Green S.L. may share personal data where necessary with:

• booking platforms and Online Travel Agencies;
• payment providers, banks and invoice/payment systems;
• guest-management software, property-management software and check-in systems;
• property owners, property managers, housekeepers, maintenance teams and operational staff;
• accountants, legal advisers, insurers and professional service providers;
• public authorities, law enforcement, courts, regulators or government bodies where required by law;
• selected third-party service providers where the Guest requests a service, such as transfers, chefs, boat charters, restaurants, concierge services or grocery delivery.

Pretty Green S.L. does not sell personal data.

Some service providers, platforms or technology systems may process personal data outside the European Economic Area. 

Where this occurs, Pretty Green S.L. will rely on appropriate safeguards where required by applicable data protection law. 

Pretty Green S.L. will keep personal data only for as long as necessary for the purposes for which it was collected, including booking management, legal compliance, accounting, tax, guest registration, dispute handling, security and business administration. 

Data required for legal, tax, accounting or regulatory purposes may be retained for the periods required by applicable law. 

Pretty Green S.L. uses reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. 

Guests should also take care when sharing information by email, WhatsApp, booking platforms or other communication channels. 

Subject to applicable law, Guests may have the right to: 

• access their personal data;
• request correction of inaccurate data;
• request deletion of personal data;
• request restriction of processing;
• object to processing;
• request data portability;
• withdraw consent where processing is based on consent;
• lodge a complaint with the competent data protection authority.

To exercise these rights, Guests may contact Pretty Green S.L. at: 

info@prettygreen.life 

Pretty Green S.L. may send marketing communications where the Guest has consented or where otherwise permitted by applicable law. 

Guests may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting Pretty Green S.L. 

Operational messages relating to bookings, payments, check-in, check-out, house rules, security, guest registration or the stay are not marketing messages and may still be sent where necessary.

Pretty Green S.L. may update this Privacy Policy from time to time to reflect legal, operational, technical or business changes. 

The latest version published on the website will apply from the date of publication.